refund

and return policy

Not 100% satisfied with your item? We will make it right.

Step 1

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Step 2

Click on 'Return Center' at the top of the page. Then on next page enter your order number and email

Step 3

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Step 4

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days based upon your bank.

Step 5

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

Final Step

If you’ve done all of this and you still have not received your refund yet, please contact us at support@groosdistribution.com or call 800.891.0074

*Return Policy Exceptions

Our refund & exchange exceptions:

Must be returned within 30 days obtain a refund or exchange:

Most electronics, including but not limited to: postpaid (contract) cellular phones, camcorders, digital cameras, digital music players, e-readers, tablets, laptops, PCs, televisions, portable video players, video game hardware, GPS units, audio systems, hoverboards, electric bicycles, electric scooters & radio-controlled vehicles.
PC components (e.g., motherboards, RAM, graphics cards) must be returned with a receipt within 30 days, in original packaging. After 30 days, contact manufacturer for warranty assistance. Open, used drones are exchange-only within 30 days.
New, unused drones can be returned for a full refund.

Major appliances (e.g., large refrigerators, ranges, washing machines): Are returnable within 30 days of accepted delivery, in like-new condition, not installed & includes all original packaging.

USA warehouses

Midwest Warehouse

5900 W Ogden Ave Cicero, IL 60804

Northeast Warehouse

2625 Brodhead Rd, Bethlehem, PA 18020

Southeast Warehouse

5300 Kennedy Rd, Forest Park, GA 30297

Southwest Warehouse

3401 Garden Brook Dr, Farmers Branch, TX 75234

West-coast Warehouse

2140 E University Dr, Rancho Dominguez, CA 90220

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Business Hours

Monday 09:00 AM - 08:00 PM

Tuesday 09:00 AM - 08:00 PM

Wednesday 09:00 AM - 08:00 PM

Thursday 09:00 AM - 08:00 PM

Friday 09:00 AM - 08:00 PM

Saturday 10:00 AM - 05:00 PM

Sunday 11:00 AM - 05:00 PM